Returns & Refunds
We're happy to accept a return. This applies to all items returned to us within 30 days of receipt by you.
Return costs are not covered by us and we advise all customers to use a Tracked Service when sending returns.
After receiving returns back, we will go through an inspection of the product to check the wig is in good condition, has no residue and is still intact the way we sent it, with security tags or lace still attached. If the item is returned in any of the conditions listed above, PBeauty Hair has the right to deduct a fee for repairs and restocking.
Items with the tags or lace removed are non-returnable and will be sent back if returned.
Any items with the tag removed that are returned without authorisation will be returned back immediately.
Orders returned outside of the 30 days will not be accepted for a refund or exchange and returned back to you immediately.
Once your return has been authorised, items must be shipped back immediately. Orders shipped back to us after a substantial amount of time will not be accepted.
Any losses in returning your item will not result in a refund, so we advise all customers to use a Tracked Service when sending returns.
Purchases made with a 'Final Sale' Icon will not be eligible for a return or refund, orders are final. PBeauty Hair ensures to apply this icon in a bright and visible place for everyone to see. We're not responsible for those who fail to see this and our 'Final Sale' will still apply.
Payments will be credited back to the original purchaser's credit card or the payment method. Refunds are processed within 24 hours of inspection and refunds will be at the original purchase price excluding the initial delivery charge.
If your refund is taking longer than the time above please contact your bank as the processing time may vary depending on who you bank with. If this issue occurs please contact your bank as we're unable to amend this delay.